Starting a new business is never straightforward, and the portable restroom trailer industry comes with its own mix of challenges, surprises, and wins. Recently, we sat down with Kiran Deck, owner of Platinum Potty Rentals in Austin, Texas, to hear about his first year in business.
In just 11 months, he’s grown from one trailer to four, serving weddings, corporate events, and long-term rentals. His journey offers a realistic look at what it takes to succeed in this niche but growing industry.
Lesson 1: Be Ready for Anything from Day 1
Kiran’s very first job came just a week after buying his trailer. The client needed restrooms for a remote site with no utilities.
“For a first job, I had to basically make my trailer self-sufficient, which I actually do a lot now. I had to bring a generator and water. That was a great learning experience because it put me in a position where, right off the bat, I’m ready to go anywhere.”
Takeaway: Even if you expect weddings or corporate gigs, be prepared for off-grid setups. Owning or renting a generator and having a plan for water delivery is essential for remote jobs.
Lesson 2: Long-Term Rentals Can Be Game-Changers
Events bring cash flow, but recurring contracts provide stability. For Kiran, the turning point was landing a 10-month rental just six months into business.
“That kind of gave me confidence in this business—it opened me up to the world of long-term rentals. That’s a space I really want to be in.”
Takeaway: Don’t overlook construction projects, schools, or seasonal needs. Long-term rentals can cover operating costs and let you grow at a steady pace.
Lesson 3: Weddings Require Reliability Above All
Weddings quickly became Kiran’s largest client base. But he noticed that success in this space wasn’t just about the equipment.
“It’s the biggest day of these brides’ lives. Half the battle is being on time and communicating well so they feel confident they chose the right equipment provider.”
Takeaway: Reliability and professionalism matter just as much as the trailer itself. A spotless unit, punctual delivery, and clear communication with clients are non-negotiable.
Lesson 4: Always Have Backup Power
Even when venues say they have outlets, things can go wrong. DJs, caterers, and lighting teams often share circuits, which can overload power supplies.
“I always keep a generator on me. Everyone will tell you they have a 20-amp outlet, but when the day comes, no one really knows what that means.”
Takeaway: Never assume on-site power will be sufficient. It’s a smart idea to carry a generator with you to avoid last-minute chaos.
Lesson 5: Invest in Marketing and Partnerships Early
Kiran credits his business’s growth to two things: online visibility and local partnerships.
“Don’t neglect your digital presence. Have a website, run ads, and spend a little on marketing—that’s how you get jobs. Partnerships have also been huge. When I don’t have the inventory, I work with another rental company that has the same trailers as me.”
Takeaway: Build a professional online footprint and connect with others in your region. Both can drive leads when you’re just starting out.
Lesson 6: Don’t Fall for the “Cheap Trailer” Myth
A common misconception is that you can start this business with a $10,000 cheaply-made trailer.
“Don’t buy those trailers. They’re going to break on you. By the time you pay for shipping and customs, you may save a little, but you’ll have no support if something goes wrong.”
Takeaway: Choose a manufacturer or dealer that offers long-term support. A reliable product is worth more than the lowest price tag.
Lesson 7: Deciding on Pumping and Maintenance
Kiran contracts out pumping to a local septic company and has his long-term clients handle regularly cleaning the trailer.
“They charge me $125–$150 a pump, but I pass that cost on to the client. At some point I’ll buy my own pump truck, but for now, I’m focusing on more trailers first.”
Takeaway: Outsourcing is fine in the beginning. But as your fleet grows, consider whether investing in a pump truck makes financial sense.
Lesson 8: Expect Surprises Along the Way
One of Kiran’s earliest jobs took him four hours south to Laredo, Texas.
“It was my third ever job, and I figured no one else was going to book that day. I ended up making enough to cover travel and a hotel, but I don’t think that model scales.”
Takeaway: Be flexible in your first year, but recognize the limits of how far you can realistically service clients as your business grows.
Final Takeaway
If Kiran had to sum up his first year in one word? He said,
“Interesting. I didn’t expect it to turn out this way. I thought I’d mostly do weddings, maybe add one more trailer in a year. Instead, I have four trailers and long-term jobs I never imagined.”
The Lesson: Restroom trailer rentals are full of opportunities, but success requires adaptability, smart investments, and a focus on customer service and trust.
As Kiran put it: “Everybody needs a bathroom. You just have to be ready to deliver it—wherever, whenever.”
Learn More about Platinum Potty Rentals
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